Financial Services http://businessjournal.gallup.com/ http://backend.userland.com/rss Gallup WebTeam Only 15% of Americans have confidence in the U.S. banking system, according to Gallup research. This marks an all-time low. Here's how banks can start to rebuild trust. http://businessjournal.gallup.com/content/152156/Matters-Banking-Customers.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://businessjournal.gallup.com/content/152156/Matters-Banking-Customers.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 26 Jan 2012 16:00:00 GMT In the wake of the financial crisis and Occupy Wall Street, the public's confidence in banks has hit record lows. The situation is dangerous but fixable, says Gallup's chief economist. http://businessjournal.gallup.com/content/151868/Fixing-Customers-Confidence-Banks.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://businessjournal.gallup.com/content/151868/Fixing-Customers-Confidence-Banks.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 10 Jan 2012 19:30:00 GMT Americans' confidence in banks is at a historic low. To combat this problem, banks must restore the trust of their employees and help rev up the country's jobs engine: small business. http://businessjournal.gallup.com/content/148049/Rebuilding-Trust-Banks.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://businessjournal.gallup.com/content/148049/Rebuilding-Trust-Banks.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Mon, 08 Aug 2011 21:00:00 GMT The mortgage finance system is broken. Housing prices continue to decline. Foreclosures are expected to increase in the coming months. So does this foretell the end of the dream of homeownership? No, says Gallup's chief economist. http://businessjournal.gallup.com/content/147389/Homeownership-American-Dream.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://businessjournal.gallup.com/content/147389/Homeownership-American-Dream.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 05 May 2011 15:00:00 GMT New financial regulations are complicated and politically charged. But banks that move beyond fearing those regulations will discover a powerful opportunity to engage customers. In fact, smart bankers can become opinion leaders for their clients. http://businessjournal.gallup.com/content/146498/What-Most-Banks-Fail-to-See.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://businessjournal.gallup.com/content/146498/What-Most-Banks-Fail-to-See.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 10 Mar 2011 12:00:00 GMT Bank CEOs who successfully navigate this stormy economy deserve whatever power, prestige, and rewards they may garner. But a Gallup study in the U.K. reveals who's really responsible for improving a bank's performance: frontline associates, who make or break their companies' future every day. http://businessjournal.gallup.com/content/139748/Bankers-Deserve-Bonus.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://businessjournal.gallup.com/content/139748/Bankers-Deserve-Bonus.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 17 Jun 2010 15:00:00 GMT In the past year alone, more than 100 American banks have been taken over by the FDIC. But not WSFS, a regional, 41-office financial services company. In fact, while other banks are selling off assets, WSFS is gaining market share. Here's how. http://businessjournal.gallup.com/content/126281/Weak-Economy-Strong-Bank.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://businessjournal.gallup.com/content/126281/Weak-Economy-Strong-Bank.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 11 Mar 2010 12:00:00 GMT Bankers know plenty about their customers. They know their demographic data, their transaction activity, and their financial history. They likely know every necessary personal detail that will protect their assets. But do customers know their bankers? Probably not, Gallup says. http://businessjournal.gallup.com/content/120731/Bankers-Meet-Customers.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://businessjournal.gallup.com/content/120731/Bankers-Meet-Customers.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 04 Jun 2009 15:00:00 GMT Since the financial crisis began last year, more than 30 banks have gone under in the United States alone. U.S. Bank’s financials, however, remain fundamentally sound, thanks to its conservative lending practices and an intense focus on people. http://businessjournal.gallup.com/content/117256/Bank-Weathers-Crisis.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://businessjournal.gallup.com/content/117256/Bank-Weathers-Crisis.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 07 Apr 2009 15:00:00 GMT You might be surprised to know which channel remains most popular with bank customers, according to the results of a recent Gallup survey. A financial services expert explains why companies need to pay close attention to their customers' preferences. http://businessjournal.gallup.com/content/116488/People-Banking.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://businessjournal.gallup.com/content/116488/People-Banking.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 12 Mar 2009 15:00:00 GMT