Effective public speaking is essential to business success, for executives as well as front-line employees. But if you dread public speaking -- or feel you're not good at it -- don't worry. You have plenty of innate talents that will help you become an effective communicator.
Soon after assuming responsibility for a Best Buy store, one of Eric Taverna's big challenges was to harness the energy of his employees. His approach -- and its positive, long-term effects -- offer lessons to managers across all industries on how to build a committed workforce.