World-class organizations select great managers, build high-performing teams, hire for talent, and create workplace cultures rooted in employee engagement, among other things -- all to deliver a great customer experience.
A majority of Americans say smoking in public places should be illegal. That is consistent with recent years, but a shift from before 2008 when the majority disagreed. Still, nearly 20% of Americans would totally ban smoking.
Americans are much more likely now than they were 30 years ago to say drinking has been a cause of trouble in their family. Those who acknowledge having alcohol-related family problems are less likely to say they drink.
Gallup's U.S. Economic Confidence Index dropped six points last week to -21 -- the largest one-week drop since last October, and the lowest weekly index score since December. Americans' outlook for the economy plummeted to an eight-month low.