Why Customer Engagement Matters So Much Now

Wary consumers will give more money to the businesses they feel emotionally connected to -- while ignoring, or even opposing, those that provide them no value.
Why High Confidence Is Crucial for Entrepreneurs

Certainty in their abilities helps entrepreneurs start businesses, persist in the face of ambiguity and failure, and remain poised in meeting challenges.
How the Best Companies Engage Their Customers

World-class organizations select great managers, build high-performing teams, hire for talent, and create workplace cultures rooted in employee engagement, among other things -- all to deliver a great customer experience.
Fifth Third Bank's Journey: One of Inclusion and Engagement

How the bank's investment in development, engagement, and inclusion has proven to be good for employees, customers, and the bottom line.

Promoting physical wellness in your workforce is great, but not sufficient. Here's how companies can benefit from taking a holistic approach to their employees' well-being.

Hospitals have a powerful financial incentive to reduce readmissions. But identifying and deploying the right strategies is easier said than done.

Gallup Daily News

No Vacation for One in Five Microbusiness Owners Last Year
One in five U.S. microbusiness owners report taking no vacation days in the past year, with another 21% saying they took a week or less. Half of those who took no vacation days say they don't expect to take any in the next 12 months either.

Beer leads wine as the drink of choice among Americans who consume alcohol, by as big a margin as Gallup has seen in six years. The percentage of Americans who report consuming any alcohol is now 64%, similar to recent levels.

Most Americans are using cost-saving measures to purchase items this summer. A majority have recently bought generic goods and gone online to find the best deal, while fewer have gone shopping for fun or made major purchases.

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