PODCAST: HumanSigma Rule #4

by Bryant Ott

Bryant Ott is a writer and editor for Gallup.

The employee-customer encounter can be quantified and summarized in a single performance metric. Learn more in this podcast of the GMJ article HumanSigma Rule #4.

Download File GMJ_HumanSigma_Rule_4.mp3 (2.15 MB)

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January 5, 2010

PODCAST: HumanSigma Rule #4

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HumanSigma Rule #4