October 6, 2009

PODCAST: A Powerful Alternative to Cutting Costs

by John H. Fleming
Coauthor of Human Sigma: Managing the Employee-Customer Encounter
John H. Fleming, Ph.D., is Chief Scientist -- Marketplace Management and HumanSigma for Gallup. He is coauthor of Human Sigma: Managing the Employee-Customer Encounter.
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Companies can improve performance by optimizing employee and customer engagement -- even in this sluggish economy, says John H. Fleming in this podcast of his GMJ article A Powerful Alternative to Cutting Costs.
Download File A_Powerful_Alternative_to_Cutting_Costs.mp3 (3.18 MB)
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