PODCAST: HumanSigma Rule #3

by Bryant Ott

Bryant Ott is a writer and editor for Gallup.

The employee-customer encounter must be measured and managed locally. Learn more in this podcast of the GMJ article HumanSigma Rule #3.

Download File HumanSigma_rule_3.mp3 (2.26 MB)

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August 11, 2009

PODCAST: HumanSigma Rule #3

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