PODCAST: HumanSigma Rule #2

by Bryant Ott

Bryant Ott is a writer and editor for Gallup.

Learn how emotion frames the employee-customer encounter in this podcast of the GMJ article HumanSigma Rule #2.

Download File GMJ_HumanSigma_Rule_2.mp3 (4.86 MB)

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February 5, 2009

PODCAST: HumanSigma Rule #2

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HumanSigma Rule #2